{16A 3Pcs}100% Unprocessed Vietnamese Water Curly Human Hair Bundles
Shipping policy
Our goal is to provide safer and faster shipping options wherever you live.
The time frame for order delivery is divided into two parts: processing time and shipping time.
1. Processing time
Processing time: 0-2 days. Fulfilled: Mon - Sat.
Order cutoff time: 11:00 PM (GMT-08:00) Pacific Standard Time.
We do not process on Sundays or holidays. Processing time is NOT included in the shipping time. Please plan accordingly.
| Warehouse | Destination | Shipping method | Shipping Time | Shipping Company |
| China | US | Free shipping | 3-7 Business days | FedEx, DHL |
| China | Canada, Australia, UK, Mexico, and Europe | Free shipping | 4-8 Business days | FedEx, DHL |
| China | Africa (South Africa) | Table price shipping | 6-10 Business days | Aramex |
Due to customs clearance procedures, some orders—especially those shipped to the U.S.—may experience an additional delay of 5-7 business days. Customs processing is handled by local authorities and is beyond our control, and not all shipments will be affected.
We sincerely apologize for any inconvenience and appreciate your understanding and patience.
Note:
1. One day in a week won’t process orders— U.S Saturday. Shipping comanies all close on Sunday. Local logistics deliver on business days.
2. Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that, order will be canceled and money will be returned accordingly. So pls make sure that you leave correct shipping address(PO Box, APO, FPO, military address not acceptable) and telephone number when place order. Free shipping means no shipping fee no matter the order price.
3. The above logistics time is for reference only, the specific transportation time shall be subject to the logistics company.
4. We offer free shipping to the USA, UK, Canada, Mexico, Australia, and Europe. For the rest of the world, we charge a shipping fee of $30-$35 per order. Please contact our customer service for details.
Return Policy
Return & Exchange
VALLBEST aims to provide our customers with premium quality human hair wigs & weaves at reasonable prices and knight service. We understand that choosing the right wig online can be difficult, so we accept returns and exchanges for some special occasions within 30 days after you receive the hair. Below is our Return & Exchange policy.
| Reason | Buyer Pays Shipping Fee | Seller Pays Shipping Fee | Photo Provided | Exchange Available |
| Dislike/ Unsuitable | Yes | Yes | ||
| Change Style/Color | Yes | Yes | ||
| Shipping Wrong Items | Yes | Yes | Yes | |
| Quality Problem | Yes | Yes | Yes | |
| Artificial Reason | No | No | No |
How to Return/Exchange
Please contact our customer service within 48 hours after you received your package via email at service@vallbest.com. Including product-related pictures/videos will speed up the process.
Our customer service will process your return/exchange request within 1-3 working days. Once authorized, you will be provided with a Return & Exchange address. If the return is due to the buyer’s reasons, such as disliking or not needing the product anymore, a $20 fee will be deducted from your refund as a shipping loss.
Please return the package to the address we have provided and send us the return tracking number. Unauthorized returns, or those that are lost or stolen, are not our responsibility. We will process your refund or exchange within 7 working days after receiving the package.
Returnable Items
We accommodate exchanges & returns for wigs that have NOT been washed, tampered with, altered, and the lace NOT cut. Since human hair wigs are hygienic products, we take matters of hygiene and public safety seriously and DO NOT allow used items to be returned.
NO returns & exchanges for cap size customized wigs, clearance & flash sale products, or customized products (color/style/cap size/density).
Cancellations
You can cancel your order before it ships for a full refund.
Custom orders can be cancelled before production starts. A 20% production fee may apply for cancellations after production has started.
Unsuccessful Delivery
If customs seizes the parcel, it is the buyer's responsibility to clear customs. Contact us for any documents needed for customs clearance.
If shipment status does not update for a long time, contact your local courier and us to resolve the issue. We will keep in touch until the parcel is delivered successfully.
Delivery on the Way
If delivery fails due to incorrect information provided by the buyer, we are not responsible for any loss caused.
If we send the parcel to the wrong address, we can resend it to the correct address or offer a refund.
If the parcel is lost by the shipping company, contact us and the delivery company for assistance. Customers with Green Shipping Protection should file a claim directly with them.
Refund Processing Time
PayPal (Balance / Linked Bank Account / Credit Card)
PayPal balance: typically 1-3 business days
Linked bank account or credit card: approximately 5-10 business days, depending on PayPal and bank processing times
Apple Pay / Google Pay
Refunds are returned to the original linked bank card or credit card and usually take 5-14 business days, depending on the issuing bank.
| Hair Texture | Water Curly |
| Human Hair Type | 100% Human Hair |
| Hair Weft | Machine Double Weft |
{16A 3Pcs}100% Unprocessed Vietnamese Water Curly Human Hair Bundles
FAQs
Q: Is your hair 100% human hair? Can I restyle or dye it?
A: Yes. All our hair is 100% virgin human hair.
It can be dyed, bleached, straightened, or curled. Please treat it like your own hair and avoid excessive heat to extend its lifespan.
Q: Does your wig require glue?
A: Our 7x5 and 13x6 wigs feature a glueless design with adjustable straps, combs, and a drawstring for a natural fit, allowing you to wear it easily, wear to go! While 13x4 lace wigs are usually installed with glue or adhesive for a secure fit.
Q: How to care your hair?
A: Regular detangling with a suitable comb, washing it every 2-3 weeks with wig-friendly shampoo, and using a spray-on conditioner for moisture and shine are key. Avoid rubbing or wringing during washing, and allow the wig to air dry on a stand.
Q: Does the wig look the same as the pictures on the website?
A: Yes. Most of our wig photos are taken from real products. Minor changes may occur during shipping, but the wig can be easily restored with light styling after arrival. Significant color differences are rare; slight variations may occur due to lighting, angles, or display settings.
Q: What does Lace Area/Lace Size mean?
A: A larger lace area allows for more flexible parting, creating a more natural look. It provides greater styling freedom, as it offers more options for parting lines and hair styles, making the wig appear closer to natural hair growth.
Q: How does Vallbest ensure the quality of their wigs?
A: At Vallbest, we put a lot of effort into designing and creating our products. We use high-quality 100% real human hair in our wigs and ensure that they are crafted with precision and care. Our wigs undergo strict quality control checks to ensure that they meet our high standards.
Q: Can I exchange or return the wig if it doesn't fit?
A: We understand that choosing the right wig online can be difficult, so we accept returns and exchanges for some special occasions within 30 days after you receive the hair. More details you can see our Return & Exchange policy.
Q: How long is the shipment? What if my order delivery was delayed?
A: Orders are typically shipped within 48 hours.
Delivery to the United States usually takes 3–5 business days after shipment.
Delays may occasionally occur due to force majeure factors such as severe weather, public holidays, or high order volume during promotions.
If there is any special situation, we will notify you by email. You may also contact our online support or email us to check your order status.
Email: service@vallbest.com
Q: How can I track my order?
A: Once your order has been fulfilled, you will receive an email with your tracking information. you can track your order in this page tracking page.
Additionally, you can track your order through the tracking link on our website.