Return & Refund Policy

Return & Refund Policy

Your satisfaction is always our goal! Vallbest hair has been doing our best to make every customer have a nice shopping experience here. So if you have any problem with the product or service, please feel free to contact us. We guarantee money back on all acceptable returns.Below is our Return & Exchange policy.

Step 1

Please contact our customer service within 48 hours after you received your package via email at admin@vallbest.com to explain the reason for the return/exchange. 

Step 2

Our customer service will process your return/exchange request within 1-3 working days (a few days longer when during the vacations). After the return/exchange request has been authorized, our customer service will send you a Return Authorization Number.

Step 3

Please ship the returned wig back to the address we gave you.

  • *We DO NOT accept the return packages by freight collect. For non American customers, we suggest you ship your package by postal express, which will be a little cheaper than Fedex, Ups, DHL and etc.

Please do email us the tracking number to admin@vallbest.com after shipping out your returned package.
    And please shipping out your returned package within the next 3 days after contact us Or your package will be rejected, and which will influence your refund. Thanks for your understanding!!!    

Step 4

After receiving the returned package, we will arrange the refund within 7 working days if you just request return.

We will arrange the exchange within 7 working days for return & exchange.