Shipping Policy

Shipping Policy

Standard processing time is between 2-7 business days, Monday through Friday 10am to 4pm Eastern Standard Time. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Although we try to get your hair to you as fast as humanly possible, please don’t order hair less than 48 hours before you need it! It's always best to give yourself at least a 3 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.

We always ship from warehouses located in CA, USA or China. USA customers orders always ship out from USA by USPS or UPS, unless there is no stock, we will ship out from China. Other country orders will ship out from China, by DHL, UPS, TNT. The warehouse of USA, we offer express shipping, if you are urgent to your order, you could pay extra $20 for this shipment, it usually took 1-3 day to arrive.

Cancel Order Notice:

1.If you cancel order before we ship out(subject to the system send you tracking number), we will full refund to your original payment immediately, it is free, and you will receive the full refund in 1-7 working days.

2. Orders can't be canceled once the parcel is shipped out (system has sent you tracking number), if you want to refund, please return it back, and it will apply the following terms: Refund and Return

Order Processing Time

Usually your order will be shipped within 24 hours after order confirmation,but if you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take longer than stated due to security and customs clearance.

Wrong Address Disclaimer

We want to make sure you receive your new hair, so make sure you enter the correct shipping address and correct contact name of the person who will be able to receive it. And all the express do not accept Po.box address, it is not same. This is your responsibility. Triple check it!!

If you make a mistake, or things change, write to us immediately at admin@vallbest.com and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!

Tracking and Receiving Your Order

If there have any problem with the delivery status, you could check the express states on the official net, or please contact the courier before contacting us admin@vallbest.com

 DHL: http://www.dhl.com/

 FedEx: http://www.fedex.com/

 TNT: http://www.tnt.com/

Dpex:http://www.dpex.com/

UPS:http://www.ups.com/

USPS:http://www.usps.com/

 Please Noticed:

  • One day in a week won't process orders-- U.S Saturday . Shipping companies all close on Sunday. Please choose the right shipping method with concern after Friday.
  • Processing & shipping times may be extended during sales & holidays. 
  • Discounts cannot be applied or changed after you've made your purchase.
  • Multiple discounts cannot be applied to orders.
  • Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that, order will be cancled and money will be returned accordingly. So pls make sure that you leave correct shipping address and telephone number when place order.

The following conditions will be borne by the buyer:

1. If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the buyer.

2. The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.

3. The buyer shall bear the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.

    Who Pay For Return/Exchange Shipping Charge ?

    Detail Return&Exchange Policy, Please Click Here

    1: 30 day no reason refund and return((custom items are not applicable))

    ✓ buyer pay for shipping charge when return, if buyer exchange hair, please pay for return shipping charge and seller shipping new hair shipping charge.

    2.Seller shipped wrong color/length/hairstyle to me((Item not fit description))

    ✓seller pay for return shipping charge and exchange new hair shipping charge if buyer choose exchange hair,please contact with us before return.

    3.The hair quality problems((For defective products))

    ✓seller pay for new hair shipping charge if it is hair quality issue, please provide pictures or video to proce, it will be easier to process it.

    USA customers order

    USA customers orders always ship out from China warehouse by DHL(www.dhl.com),FEDEX(www.fedex.com),UPS(www.ups.com). tems ship from China warehouse usually takes 3-5 working days.

    CA customers order

    CA customers orders always ship out from China warehouse by DHL(www.dhl.com) or FEDEX.(www.fedex.com), delivered time is 3-5 working days.

     EUR Customers order

    EUR customers orders always ship out from China warehouse by DHL (www.dhl.com)orFEDEX(www.fedex.com),TNT(www.tnt.com),DPEX(www.dpex.com), delivered time is 4-7 working days.

    Other Customers order

    Other customers orders always ship out from China warehouse by DHL (www.dhl.com)orDPEX(www.dpex.com), and delivered time is 4-7 working days.

    Tips:

    North America Shipping Country:

    United States, Canada, Mexico-Free Shipping

    Other Country or Area not Shipping.

    South Amercia Shipping Country:

    Brazil, Peru, Jamaica, Dominica,Cayman Islands-Shipping Charge $30

    Other Country or Area not Shipping.

     

    Europe Shipping Country:

    Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden-Free Shipping

    Other Country or Area not Shipping.

    Asian Shipping Country:

    China, India, Japan, Thailand, Philippines, The United Arab Emirates-Free Shipping

    Other Country or Area not Shipping.

    Africa Shipping Country:

    South Africa, Nigeria, Zimbabwe, Namibia, Zambia--Shipping Charge $30

    Other Country or Area not Shipping.

    Irresistible Factor:

    Affected by Covid-19, there will be some delay on the delivery.

    Contact Us:

    Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know.

    Call & What's app: +86 18809503625

    Tel & What's app: +86 18790606811

    Email:admin@vallbest.com


    Email:support@vallbest.com

     Taxes and Duties Policy

    Taxes and Duties Policy

    At Vallbest Hair, we ship international packages DDU (duties and taxes unpaid). This means that international customers may be inclined to pay inbound duties and taxes to local Customs authorities on your total order amount. Sometimes, the courier may pay these fees in advance, on your behalf, in order to clear customs faster. You may be required to pay these fees prior to being able to receive the delivery. The rate of these fees are applied by your country and we are unable to advise on how much they might be. This is normal for international purchases. Vallbest Hair does not collect from these incurred expenses. These taxes are non-refundable in case of return/exchange.

    If your parcel is returned to us due to a non-payment of custom or clearance fees and you request the order to be re-shipped, Vallbest will charge you for postage. If you refuse payment of any incurred custom fees and Vallbest receives the product back, Vallbest will charge you the cost of the initial postage and a 10% restock fee.

    International delivery to certain countries may take significantly longer than indicated due to customs delays, among other reasons.

    Spain and Italy government require a fumigation certificate to be included in the parcel as they have strict rules regarding human hair. If you have your parcel sent to Spain or Italy the cost is $50AUD for your product to be fumigated and the certificate to be authorised. Please allow up to 5-7 business days for us to complete this process before we can send your parcel. This cost is calculated at the checkout. The Express Shipping is still free.

    South Amercia and Africa is charged tax very strictly, we suggest customers pay more attention on your country tax policy.