How do I make an order?
1. Go to Vallbest official website:
https://www.vallbest.com/
2. Choose the hair you want to buy
Make sure to choose the right length and quantity or density.

how to order
3. Click “Add to Cart”
Go to your cart directly and leave a message to us.
4. Click “Buy with Paypal” (shows based on payment preferences.)
It will show Paypal page and customer can log in and finish the payment.
5. Check out page
It will let you fill your shipping information Name, Phone number, Address, City, State, Zip code, and Country.
(the DHL and Fedex can't accept the Po. BOX address, so please put the correct street address).
Ps: Customer can also enter a code to apply a coupon on the right side.
how to order
6. Payment Method
You can choose the payment method you want and follow the step to finish the payment.
Before proceeding with the payment, please double-check your information to ensure it is filled out correctly and to avoid any delays in shipment.
After clicking "Pay with PayPal", you will be redirected to PayPal to complete your purchase securely.
Other payment methods follow the same process, directing users to the corresponding payment platform for completing the transaction.
how to order step 3
7. Thank you page
At the 'thank you' page, you can view your accumulated points. Please review your order information once more; if there are any errors, kindly contact our customer service team promptly.

Orders can be canceled before they are dispatched.Please contact us in 24 hours. Once an order is processed or shipped, it cannot be canceled. Please get in touch with our customer service team for assistance.

Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.

Please check our return policy.

To change your address, please log in to your account and navigate to the "Account Settings" or "Profile" section. Locate the option to edit your address details. If you encounter any issues or need assistance, kindly contact our customer support for guidance.

If you put the wrong address when you place order, please contact our customer service within 24 hours for help.

We apologize, but at this time, we are unable to ship orders to PO Boxes due to carrier restrictions. We require a physical street address to ensure successful delivery of your order. If you encounter any difficulties or have further inquiries, please reach out to our customer service for alternative delivery options or for further assistance.

We facilitate payments through various trusted methods, including PayPal, Afterpay, Klarna, Visa, MasterCard, American Express, and Discover Card.

In the event of a payment failure, we recommend refreshing the page and attempting the payment again. If the issue persists, please contact our customer support immediately. Our team is available to assist you in utilizing an alternative payment method.

Thank you for your understanding and cooperation.

Once your order has been fulfilled, you will receive an email with your tracking information. you can track your order in this page tracking page.

Generally orders ship within 48 hours, Additional 3-4 days for customized wigs.

We use UPS , FedEx, DHL or Dpex. Generally, packages from our Virginia warehouse arrive in 2–5 business days; from our China warehouse, 3 - 5 working days. And 5 - 8 days in other countries. Due to recent changes in customs regulations—particularly in the United States—some orders may experience delays of 3 to 5 days. We sincerely apologize for the inconvenience and appreciate your understanding and patience.