13x4 Frontal Lace Body Wave Invisible Knots Natural Black Realistic Hairline

Shipping policy

Our goal is to provide safer and faster shipping options wherever you live.

The time frame for order delivery is divided into two parts: processing time and shipping time.

1. Processing time

Processing time: 0-2 days. Fulfilled: Mon - Sat.

Order cutoff time: 11:00 PM (GMT-08:00) Pacific Standard Time.

We do not process on Sundays or holidays. Processing time is NOT included in the shipping time. Please plan accordingly.

Due to customs clearance procedures, some orders—especially those shipped to the U.S.—may experience an additional delay of 5-7 business days. Customs processing is handled by local authorities and is beyond our control, and not all shipments will be affected.
We sincerely apologize for any inconvenience and appreciate your understanding and patience.

Note:

1. One day in a week won’t process orders— U.S Saturday. Shipping comanies all close on Sunday. Local logistics deliver on business days. 
2. Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that, order will be canceled and money will be returned accordingly. So pls make sure that you leave correct shipping address(PO Box, APO, FPO, military address not acceptable) and telephone number when place order. Free shipping means no shipping fee no matter the order price.
3. The above logistics time is for reference only, the specific transportation time shall be subject to the logistics company.
4. We offer free shipping to the USA, UK, Canada, Mexico, Australia, and Europe. For the rest of the world, we charge a shipping fee of $30-$35 per order. Please contact our customer service for details.

Return Policy

Return & Exchange

VALLBEST aims to provide our customers with premium quality human hair wigs & weaves at reasonable prices and knight service. We understand that choosing the right wig online can be difficult, so we accept returns and exchanges for some special occasions within 30 days after you receive the hair. Below is our Return & Exchange policy.

How to Return/Exchange
Please contact our customer service within 48 hours after you received your package via email at service@vallbest.com. Including product-related pictures/videos will speed up the process.
Our customer service will process your return/exchange request within 1-3 working days. Once authorized, you will be provided with a Return & Exchange address. If the return is due to the buyer’s reasons, such as disliking or not needing the product anymore, a $20 fee will be deducted from your refund as a shipping loss.
Please return the package to the address we have provided and send us the return tracking number. Unauthorized returns, or those that are lost or stolen, are not our responsibility. We will process your refund or exchange within 7 working days after receiving the package.
Returnable Items
We accommodate exchanges & returns for wigs that have NOT been washed, tampered with, altered, and the lace NOT cut. Since human hair wigs are hygienic products, we take matters of hygiene and public safety seriously and DO NOT allow used items to be returned.
NO returns & exchanges for cap size customized wigs, clearance & flash sale products, or customized products (color/style/cap size/density).
Cancellations
You can cancel your order before it ships for a full refund.
Custom orders can be cancelled before production starts. A 20% production fee may apply for cancellations after production has started.
Unsuccessful Delivery
If customs seizes the parcel, it is the buyer's responsibility to clear customs. Contact us for any documents needed for customs clearance.
If shipment status does not update for a long time, contact your local courier and us to resolve the issue. We will keep in touch until the parcel is delivered successfully.
Delivery on the Way
If delivery fails due to incorrect information provided by the buyer, we are not responsible for any loss caused.
If we send the parcel to the wrong address, we can resend it to the correct address or offer a refund.
If the parcel is lost by the shipping company, contact us and the delivery company for assistance. Customers with Green Shipping Protection should file a claim directly with them.
Refund Processing Time

PayPal (Balance / Linked Bank Account / Credit Card)

PayPal balance: typically 1-3 business days

Linked bank account or credit card: approximately 5-10 business days, depending on PayPal and bank processing times

Apple Pay / Google Pay
Refunds are returned to the original linked bank card or credit card and usually take 5-14 business days, depending on the issuing bank.