Exchange Policy

Exchange Policy

We will always try our best to meet the demands of all the customers. Whenever a dispute comes up , we are willing to handle it properly with you. Please contact with me firstly if you have any problems.

Item not as described and exchange

You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if the item not as described.we could exchange new hair for you free and pay for the shipping fee, if you are not contact with us in 15 days, the policy will be out of operation.


Exchange same hair as quality problem

we promise exchange new same hair if any quality problems, please contact with and describe your issue, we will send you return address, please ship it back, then we will ship exchange new hair to you. Please don't return the package without contact with us because we have to confirm your problems before.

Exchange hair as do not like

we could exchange the same price and other style hair for you as you don't like, but please pay for the shipping fee.And we suggest you choose the correct hair before ship out, or it will waste shipping fee and time for you.

Tips: if you have any problems about return or exchange hair, please contact with me firstly