Return and Refund Policy
We are always here to help you,
Because your satisfaction is what motivates us to be perfect !
Instruction for Return:
1. HOW DO I MAKE A RETURN?
Pls contact us first on our website and let us know your order number. then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.
2. WHAT IS THE RETURN PERIOD?
We will provide a RETURN period on unopened hair within (15) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with USPS, because Vallbest Hair will not be responsible for lost returns.
Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. MAY I RETURN MY ISEEHAIR WITHOUT CONTACT YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5.WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?
You may contact us on our website or our email. The Vallbest Hair team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
7.Item not as described
You are encouraged to open the parcel to check the item once it is delivered to your house. we could full refund to you when you contact us within 15 days if the item not as described.we could exchange new hair for you free and pay for the shipping fee, if you are not contact with us in 15 days, the policy will be out of operation.
8.Return/refund for no reasons
If you want to return an item without any quality problem or exchange within 15 days once it is received, please send an email to this email address with your order number entitled:email@example.com
we will offer you the return address. But you are supposed to pay the shipping fee and the price difference.