Order Cancelling Policy

Order Cancelling Policy

We can cancel the order for you if you contact us in time after your purchase.

1. If contact us before system send you tracking number, it is free to cancel your order.
2. If system has sent you tracking number but in 24 hours, 5% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4. If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee.

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: support@vallbest.com.

We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.